L3 Insight Technology's technical writing staff approaches the preparation of each Technical Manual (TM) from the perspective of the intended user. We recognize that the effectiveness of our products is directly related to the ability of the operator to safely and competently use them. As advocates for the end-user, our Technical Writers take great pride in ensuring that information is presented clearly, logically, and at an appropriate level of understanding. This ensures that each TM not only complies with required specifications and standards, but is organized so as to provide continuity of data, descriptions, and procedures.
Our technical writing staff is accorded full access to all design documents and release plans to ensure they are kept apprised of any changes to system design or software modifications. They enjoy full representation at design reviews and are provided with production model devices to work with in creating support documentation. This level of integration, and close interaction between the technical writing and development teams, ensures the technical accuracy and superior quality of all our TMs.
Customer review of our support documentation is the single best opportunity we have to ensure the needs of the end-user are met. Your comments and recommended improvements are always welcome and will receive careful consideration.
Suggestions may be sent to:
Michael Bedard at Michael.Bedard@L3T.com